PHRANOLITHAX Money Back Guarantee Policy

At PHRANOLITHAX, we are dedicated to ensuring our customers' total satisfaction with every purchase. If for any reason you are not completely satisfied with a product, we offer a comprehensive Money Back Guarantee to provide you with peace of mind.

Eligibility for Returns

• All return requests must be initiated within 30 days of the product delivery date.
• Products must be returned in their original condition, unused, and in the original packaging.
• Proof of purchase from PHRANOLITHAX is required for all returns.

Non-Eligible Items

• Products specified as non-returnable or final sale at the time of purchase.
• Items that have been altered, damaged, or are missing parts not due to our error.

Return Process

1. To start a return, contact our Customer Service Team via email at [email protected] with your order number and details about the product you wish to return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Securely package the item and include the RMA number inside the package.
4. Ship the package to the address provided by our customer service team. Shipping costs for returns are the responsibility of the customer unless the return is due to a PHRANOLITHAX error.

Refunds

• Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
• If approved, refunds will be processed and a credit will be automatically applied to your original method of payment within 7-10 business days.
• In the event of a partial return, the refund will be proportional to the products returned.

Exchanges

At this time, we only offer exchanges for defective or damaged items. If you need to exchange a product for the same item, please contact us at [email protected]. Our team will assist with the exchange process.

Contact Information

If you have any questions regarding our Money Back Guarantee Policy, please do not hesitate to reach out to our PHRANOLITHAX Support Team at [email protected] or call us at (555) 012-3456.

Your satisfaction is our top priority, and we are committed to providing the best possible service at PHRANOLITHAX.